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1st Receptionist English speaking season 2018

Company Overview

River Advice AG (“River Advice”) is the leading independent manager of river passenger ships worldwide. We offer hundreds of career opportunities for those who seek to be a part of a professional company. At River Advice we place a high value on service and professionalism, ensuring that our clients and passengers feel like they are always receiving the best treatment. 

Responsible for the entire front desk department, including duties such as:

  • Setting up of written duty rosters for all front desk staff and hairdresser/shop personnel
  • Managing, motivating and providing continuous training of all front desk staff
  • Setting up of written duty rosters for all housekeeping staff, as well as planning of stations (in cooperation with the Hotel Manager)
  • Organizing and ensuring the realization of efficient and smooth check-in and check-out procedures
  • Implementing and maintaining the company standards and budgets for the front desk department
  • Providing correct administrative handling of the cashless system
  • Settling of the accounts of sales of all outlets onboard
  • Settling all administrative jobs as per company directives
  • Correctly forwarding and filing all purchase orders from the hotel department in cooperation with the Hotel Manager
  • Preparing the Night Auditor report
  • Generally relieving the Hotel Manager of administrative jobs and active participation in managing the hotel department
  • Following up on passengers’ requests that have been handed to the front desk
  • Maintaining impeccable cleanliness, hygiene and tidiness at the front desk area
  • Entering inventory data and evaluations, as per company’s instructions
  • Implementing correct appearance/uniformity, as well as standards of personal hygiene of all front desk staff
  • Co-responsible for maintaining a correct flow of information on board
  • Final responsibility for the housekeeping department
  • Maintaining an active presence at official occasions and events

Qualifications

  • English and German written and spoken 
  • Completed vocational training in the hotel or service industry
  • 2 years of experience in a comparable position
  • Administrative experience
  • Computer skills (Microsoft Office)
  • Experience with modern communication methods
  • Experience with computerized cash registers

Requirements

  • friendliness
  • courtesy
  • honesty
  • independence
  • leadership qualities
  • flexiblity
  • organizational skills
  • loyalty
  • objectivity
  • excellent communication skills
  • stress resistance
  • EU Passport
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